Nine Casino - Player’s account has been closed and winnings confiscated.

Hi, Can someone help me! Nine Casino blocked my account and took away all the money I won. They accused me of having 2 open accounts in my name, which is absolutely impossible because the system does not allow it. I changed the e-mail address on the unique account I have and they duly approved my verification. The problem arose when I won the money and tried to make a payment to my bank account. I feel robbed and cheated...

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you better in resolving this issue with your blocked account at NineCasino, could you please provide us with some additional details? Here are a few questions that will help clarify the situation:

• What specific communication did you receive from NineCasino regarding the blocking of your account?
• Can you provide details about the unique account and email address you used?
• Have you had any previous issues with your account prior to this incident?
• Do you have any screenshots or documents that show your communications with the casino? If yes, you can forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Specifically, they told me that I had 2 accounts open, but upon my request they could not give me any information about "my accounts." Everyone has long understood what the problem is and that we, the players, have unfortunately been deceived.

Hi,

Thank you for your response and for forwarding the relevant screenshots — we appreciate your cooperation.

To better understand your case, could you please clarify the following part of your message (1st post)?

"I changed the e-mail address on the unique account I have and they duly approved my verification."

Could you let us know:

• What was the original email address associated with your account, and what did you change it to?
• When did you request this change, and did you receive any confirmation from the casino regarding the update and successful verification?

This information will help us better assess the situation and support your case.

Dear sanelhrkic1909,

Due to your use of abusive and offensive language — despite having been previously warned — your Casino.Guru account is now permanently blocked. 🚫

We do not tolerate disrespectful behavior towards our team or within our platform. Please do not attempt to open any new accounts with us, as they will be closed without further notice. We kindly ask that you take your business elsewhere.

Best regards,

Petronela

Head of Complaint Resolution Center

Casino.Guru