Nine Casino - Player’s account has been closed.

I was using ninecasino for betting and then on the last bet I placed which I won they stop processing my withdrawals. I had done 2 steps of verifcation, and they then asked for proof of deposit. I passed the proof of deposit and then they asked proof of funds. I did the proof of funds as well and then they said that my account was suspended and I couldn't withdraw. I asked why and they said I breached their T&Cs. They didn't close my account for a year now and once I passed all the verifications they decided to close my account and I cannot take my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have the account for quite a while. 15/4/2025 was my first deposit.

I asked the chat to tell me why my account is still suspended even when I passed all 4 steps of verification and then they kicked me out of my account and told me my account is blocked.

Sports betting

No.

I will forward you the last email thread we are having that I asked them why I can't log in. unfortunately I don't have the communications with them as it was on their chat.

Thanks,

Evan

Thank you for your reply, Evan23.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.