Nifty Casino - Player's deposits are denied after setting limits.

Hi!

I set myself a depositlimits to Niftycasino, so I could not deposit anymore. I set the limits to 0 (zero) euros. I did it at least twice and recorded it, because I have had earlier problems with setting depositlimits to another casino using the same platform. For some reason, the limits did not set even pressing update, so later I managed to deposit even it should not be possible.

Infact later casino set themself limits to my account, but after I managed to still deposit, they removed the limits and told the limit they set to me, was removed before I managed to deposit over limits…

So there was two failings and both are about depositlimits. I am asking a refund from deposits made after I had set 0 euros depositlimits to myself. Casino say I have never set any limits, even it shows on the screenshotvideo, they wont admit that there was any problems in their site and refused to pay any refund.

I have evidence which I want to sent, but I cant load it because the attachment goes ower maximum size. Could you please tell me how can I sent it?

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Dear Mariiaq,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Nifty Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the specific date on which you attempted to establish a deposit limit?
• Following this attempt, how long did it take before you were able to make a deposit?
• Could you also clarify the rationale behind setting a deposit limit of zero?
• Would you like to perhaps request a closure of your account or a self exclusion from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Thanks for the answer.

My account is already closed permanently.

I set the depositlimits on 27th of july to Niftycasino because I was afraid I could not control my gambling. That is why I set the limit to zero. I made deposit on 29th of july and I was totally forgotten that I had even set the limit, maybe because it did not work I didnt think about it till later I remembered the screenvideos. After setting limits I managed to deposit thousands in a one day.

I add a picture here where shows I could deposit on 29.7 and I send you an email where shows I did set the depositlimits.

Dear Mariiaq,

thank you for your reply and email.

Upon submission of your limit request, did you receive an on-screen confirmation indicating that your limit has been adjusted?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hi!

I have now send you an email. As you can see from the screenshot I provided earlier, there was no confirmation when setting depositlimits. I did not sent all the comminications, because there was many emails where was the same things, but they never replied or replied the same "case is closed".

And also the first complaint I hade made to them was about them failing depositlimits they set to me, and from that I already made complaint to Mga in august, but it did not succeed since the casino told Mga the limits was removed earlier, did not matter I had all the evidence with timestamps included.

The complaint I have done to casinoguru is about failing the depositlimit I had myself set.

Dear Mariiaq,

thank you for your reply and email.

I have attempted to set up a deposit limit at this casino, and upon successfully completing the process, I was shown a confirmation screen indicating that everything had been set up correctly.

Have you encountered a confirmation screen like this before? If so, could you please share a screenshot with us? This would help us better understand the situation and assess it more accurately.

Looking forward to your reply,

Katarina

I already sent you that screenvideo and no, there came no confirmation. How should I even known there should have come? But as you see, I did press the update. The same problem was also in Niftys sistercasinos where I tried to set the limit just to check is the problem only in Nifty or in every casino. And it was in all the Infiniza casinos and Elmst casinos too, they use the same platform. I have took screenvideo from all. But after I contacted them, they have fixed the problem even they never admitted there was one so today you can set depositlimit to zero, but in july even you did set it, it did not come in force.

Hello Mariiaq,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Mariiaq,

thank you for your reply and patience.

I have reviewed the evidence you provided thoroughly, and after an in-depth discussion with my colleagues, we have determined that the most likely scenario is that the deposit limit was not successfully applied following your request.

I understand that you believed the limit had been set correctly; however, after reviewing the video evidence you kindly submitted, it appears that this was not the case. Additionally, there is no other confirmation indicating that the deposit limit request was successfully processed.

I am sorry to be the bearer of disappointing news in this regard. I would also like to emphasize that responsible gambling tools are intended as additional protective measures for players, but they do not guarantee a completely risk-free gambling environment. If you feel that gambling may be getting out of control, I would strongly encourage you to consider self-excluding from the casino for at least one month. This may help you assess whether gambling remains a safe and enjoyable activity for you or whether it may be developing into a more serious concern.

We fully recognize the importance of reliable and effective responsible gambling features within a casino’s platform. However, verifying the correct setup of such tools can be a complex process, as it often depends on player confirmation and system behavior. These tools are designed to complement standard self-exclusion and account closure options. From our perspective, it is more constructive to support and encourage casinos in their efforts to implement and improve responsible gambling measures rather than penalize them for potential issues that may arise during their introduction.

We understand that this outcome may be disappointing, and we regret that we are unable to offer further assistance in this matter. If you require further clarification or believe the outcome warrants additional review, we recommend contacting the Malta Gaming Authority directly at  https://www.mga.org.mt/player-hub/lodge-a-complaint/. We also suggest reviewing our article on submitting complaints to the regulator for guidance.

I am truly sorry that I could not be of more help in this matter. I understand this may not be the outcome you were hoping for, and I appreciate your time and cooperation throughout the process. With that said, this complaint will now be closed.

All the best,

Katarina