Newlucky Casino - Player’s withdrawal is delayed and account restrictions applied.

I won off free spins and had my a count all verified also kyc this took ages also. I have tried several times to withdraw via card and bank transfer but all cancelled. They keep stating I jeed to use a new card and deposit money to withdraw my winnings which I a ridiculous. It has been about 5_6 weeks now and I am fed up. They respond with same reasoning which I have never had to do with any other casino before. I definitely would not deposit money to get my winnings it makes no sense. They just are scammets. I also now can't even play with my money as states bet exceeded reduced.

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Dear DESMINI117,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you made any deposits in Newlucky Casino?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila