The player from Germany awaited a promised refund of 216 euros from the casino since December 21, 2024, and had not received the settlement agreement. Despite multiple inquiries, the casino only responded with a request for patience. The Complaints Team concluded that the investigation would not continue as the refund request was related to a missing license, which fell outside the scope of mediation. The casino's offer to refund the amount was deemed a goodwill gesture, and thus the matter was not pursued further.
Newlucky Casino - Player is facing a delayed refund process.
Closed
Our verdict
Other
Amount: €216
Newlucky Casino
Safety Index:Above averageCase summary
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