Neospin Casino - Player's verification has been delayed.

Subject: Complaint – NeoSpins Verification Failure Despite Multiple Submissions

Dear Casino Guru Team,

I am submitting this complaint regarding NeoSpins Casino, which has consistently failed to verify my account despite my full compliance with their KYC requirements.

Over the past several weeks, I have attempted to upload my identification documents over 30 times, including my driver’s licence and proof of address. Each time, their website either fails to upload or displays an error message, making it impossible to complete verification.

I have contacted NeoSpins’ support team repeatedly, but they only send generic responses asking me to "try again." I have used different browsers, devices, and connection types without success, leading me to conclude that the problem lies on their end.

This ongoing issue has now prevented me from verifying my account or accessing my funds. I believe this behavior reflects poor compliance with responsible gaming and customer service standards.

I kindly request Casino Guru to investigate and mediate if possible. I can provide screenshots, timestamps, and correspondence records upon request.

Thank you for your assistance and for offering players a trusted platform to raise such matters.

Jc

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried submitting your identity documents for verification via the casino’s customer support email?
• Have you been able to successfully upload any of your documents to your casino profile?
• Could you please forward any screenshots, chat transcripts, emails, or other communication related to the issues with your account verification to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika