HomeComplaintsNeon54 Casino - Player’s withdrawal has been delayed.

Neon54 Casino - Player’s withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

6d 22h 27m 21s

Neon54 Casino
Safety Index 9.1 Very high

Case summary

The player from New Zealand is facing a delay in the withdrawal process, which was initially promised to be completed within three days. She suspects this is a tactic to encourage players to reverse their funds.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 16 Sep 2026
Public
Public
18 hours ago

I was assured withdrawals would be processed in 3 days however I am still waiting to receive any funds. This is a clear delay tactic to get players to reverse their funds. Please help.


Public
Public
1 hour ago

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Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina


Lmw2900 has 6d 22h 27m 21s to reply

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