The player from New Zealand is facing a delay in the withdrawal process, which was initially promised to be completed within three days. She suspects this is a tactic to encourage players to reverse their funds.
I was assured withdrawals would be processed in 3 days however I am still waiting to receive any funds. This is a clear delay tactic to get players to reverse their funds. Please help.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Thank you in advance for your reply.
Best regards,
Kristina
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