The player from Germany requested a withdrawal on May 31, 2026, but has not received the funds after two weeks. Despite previous successful withdrawals, he encounters repeated responses from support stating the withdrawal is finalized without further clarification.
Neon54 Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 21h 23m 44s
Neon54 Casino
Safety Index 9.2 Very highCase summary
Discussion
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yesterday
Translation
Hello, I requested a withdrawal on May 31, 2026, but I haven't received my money yet. The chat support staff keep saying the same thing: that my withdrawal is finalized, etc. I don't understand what the problem is, as I've had several withdrawals successfully completed before.
Automatic translation:
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2 hours ago
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2 hours ago
Dear schrauber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
