Neon54 Casino - Player’s winnings haven’t been received yet.

Every time this story happens, I've withdrawn 3 times and it's always cancelled, they tell me a technical problem, secondly they don't want to pay and they trick you into spending them!

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Dear Damiani,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They still haven't paid me 450

hi, why do they cancel it after 4 days?

Dear Damiani,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Attila, I hope you're well too, unfortunately not yet.

Hello and thank you for your efforts.

1. Hi Attila, they cancelled it again, it's crazy!

Dear Damiani, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Thank you

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Damiani,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Neon54 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawals keep being cancelled?

Thank you in advance for providing the information.

Good morning Martina, nice to meet you,

Thanks and we hope to resolve this.

Dear All,

The customer’s first withdrawal request was cancelled by their payment provider.

We can see that the customer has since provided a different payment method, and the new withdrawal request has been forwarded to the appropriate department for processing at the earliest opportunity.

Once it is completed we will reply back here.

Thank you for your patience and understanding.

Kind Regards,

Neon54 Team

Thank you, Martina kisses

Wonderful news Damiani!

Can you please confirm that you received the money?

Dear Neon54 Casino, thank you for such a prompt fix!

yes received

Thank you Damiani!

Wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.