The player from Slovenia is waiting for a €150 payment since March 26th, despite having his account and card confirmed in January. He is receiving repeated, unhelpful responses in live chat, stating to be patient.
Neon54 Casino - Player's payment has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
1d 10h 57m 7s
Neon54 Casino
Safety Index:Very highCase summary
Discussion
Public
Public
6 days ago
Translation
Hello, I've been waiting for the payment since March 26th. It's for €150. My account and card were confirmed in January when I had a €30 payment. Now that I haven't given them any peace, they have to check the account again every day in the live chat. Please be patient for a little longer. Just copy and paste the answers for the €150 payment. I've been waiting for 18 days.
Automatic translation:
Public
Public
5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 days ago
Dear Fahrudinidri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Is your account fully verified?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
