Neon54 Casino - Player's deposit is delayed.

Hi I have deposited $30 AUD via my debit bank card on the 5/9/2026 at 10:04am AEST time the funds successfully left my account at the very exact time as it was an Osko payment instant payment but it's now 6/9/2026 5:11pm and casino still hasn't awarded the deposit to reflect on my account I have tried numerous times in live support chat to recover but I'm given the same generic answer the relevant department has been notified l have uploaded the relevent documents they require for the evidence regarding the deposit as they have asked I have uploaded it via email to there relevant department and l have uploaded on live chat but no response to that either and l have also emailed the relevent department regarding the issue but no response from the casino end to solve the matter and it feels they are just stringing me along can you help please l have all the evidence required and I'm happy to share thankyou

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Dear Russell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas