The player from Italy faces a blocked account at Neon54 Casino preventing a pending withdrawal of around €200. He has contacted support for assistance and is seeking help to resolve the issue.
Neon54 Casino - Player's account is blocked, hindering withdrawal.
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Current status
Waiting for Casino Guru to reply
6d 18h 0m 20s
Neon54 Casino
Safety Index:Very highCase summary
Discussion
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Public
3 days ago
Translation
I have the same problem as at Legiano Casino. This casino has a pending withdrawal, as shown in the screenshot, and my account balance seems to be around €200, but they blocked my account and told me to contact support, as I did with Samuel regarding Legiano Casino. I'm asking for your help in resolving this issue, thank you.
Automatic translation:
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6 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 hours ago
Dear LelloX47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
