Neon54 Casino - Player's account has been reopened after closure request.

I requested the permanent closure of my account due to gambling addiction on 18.2.2026 after losing €10,000 to the casino. They closed the account and confirmed it with a message that it was closed, but on 27.2. they reopened it and sent a marketing email. Because of this, I gambled €2,200 with them. I have contacted them and asked them to close the account and return the money. I have all the correspondence and pictures of the deposits.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you requested that your account be reopened, or did the casino reopen it automatically?
• Is your account still open, or has the casino closed it in the meantime?
• Have you contacted customer support after you lost the additional €2,200? If so, what was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika