Neon54 Casino - Player's account has been closed unexpectedly.

Salve, dopo aver giocato su questo casino per circa una settimana con il mio saldo reale, oggi tutto ad un tratto non posso più accedere al mio account senza nessun avviso e l'assistenza non risponde alla mia richiesta di informazioni.

Chiedo che il casino mi permetta di prelevare il mio saldo accumulato di circa 2550€.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play to accumulate your winnings?
• Did you submit any withdrawal requests before your account was blocked?
• Have you successfully completed any withdrawals from this casino in the past?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?
• Have you received any response from the casino's customer support regarding this matter in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika