NeoCasino - Player's account information has disappeared.

Registei me no casino no dia 06.04.2026. No mesmo dia fiz um pedido de levantamento de 1000€ e já tinha a minha conta e documentos verificados. No dia 07.04.2026 ao aceder á minha conta a mesma está totalmente vazia. Sem qualquer histórico de jogo. Sem histórico de transações. Sem qualquer dado pessoal meu.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support after you realized that your account balance was empty? If so, what was their response?
• Do you have any evidence showing that you had a real-money balance in your account that you attempted to withdraw?
• Did you communicate with the casino’s customer support via email regarding the verification of your account, the withdrawal of your winnings, or the missing account data?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika