The player from Spain experienced delays in receiving three withdrawal requests totaling €1500 from Need For Spin casino, which were scheduled for processing on August 21, 2026. Despite having a fully verified account and previous successful cashouts, the funds remained frozen without justification. One withdrawal was later received, and the casino said the remaining payouts were scheduled for August 28 and then the following week. We kept the complaint open until all winnings were paid, and it was then marked as resolved after the player confirmed receipt of the rest of his withdrawals.
Need For Spin Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Need For Spin Casino
Safety Index 9.2 Very highCase summary
Discussion
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3 weeks ago
Translation
Hello Casino Guru team. I am filing this complaint because Need For Spin casino is withholding my money without justification. I have three pending withdrawal requests of €500 each, totaling €1500.
My account is fully verified (KYC approved) and I have successfully cashed out at this casino before. Casino support formally informed me that my first withdrawal request was scheduled for August 21, 2026. However, that date has passed and the funds remain frozen in my player account without having been released. The casino has broken its own payment promise. I request your assistance in mediating and having my funds released. What I want is to receive payment for these three withdrawals.
Thank you very much and best regards
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
TranslationThis morning I received one of my three pending withdrawals, the one scheduled for August 21, 2026. I requested it on August 8, 2026. I contacted them to ask when they planned to pay the next one, and they told me it's scheduled for August 28. So I assume they'll schedule the next one for September 4, almost a month waiting for all my withdrawals. But at least, thanks to resources like this, they've paid. Now I just have to wait for the next ones, and as soon as I receive all my funds, I'll consider the matter resolved. Thank you very much, Casino Guru team.
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2 weeks ago
TranslationAnd if I had already received payment previously after the KYC process and all with my own money, never from a bonus since I almost never request them.
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1 week ago
Hello,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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4 days ago
Dear Player, thank you for your response. Have you received the rest of your withdrawals as well? Can we consider this complaint resolved?
Thank you in advance for your reply.
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3 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
