The player from Spain experiences delays in receiving three withdrawal requests totaling €1500 from Need For Spin casino, which were scheduled for processing on August 21, 2026. Despite having a fully verified account and previous successful cashouts, the funds remain frozen without justification.
Need For Spin Casino - Player's withdrawals are delayed.
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6d 23h 45m 57s
Need For Spin Casino
Safety Index 9.2 Very highCase summary
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2 days ago
Translation
Hello Casino Guru team. I am filing this complaint because Need For Spin casino is withholding my money without justification. I have three pending withdrawal requests of €500 each, totaling €1500.
My account is fully verified (KYC approved) and I have successfully cashed out at this casino before. Casino support formally informed me that my first withdrawal request was scheduled for August 21, 2026. However, that date has passed and the funds remain frozen in my player account without having been released. The casino has broken its own payment promise. I request your assistance in mediating and having my funds released. What I want is to receive payment for these three withdrawals.
Thank you very much and best regards
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1 hour ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
