Need For Spin Casino - Player’s withdrawal is delayed due to verification issues.

The casino has a policy of "after you make a withdrawal request, you need to verify the account, which can take up to 3 business days". KYC team has reached out to me, asked for additional documents whixh I provided. Since then, they have delete all the documents from my account, without any explanation why/in what state my verification is. They are ignoring all my emails and support team is providing the same generic response iver and over again. I don’t think I will ever see my money…

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Dear Miki24,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm whether you have submitted all of the documents requested by the casino for the secondary KYC verification process?
• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?
• Do you currently have any pending withdrawal requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.