The player from North Rhine-Westphalia had requested a withdrawal six months ago on April 10, but had yet to receive the funds. Despite verifying his account 12 days prior and checking in through the chat, he was still ignored and had not received any updates on his request. The issue was resolved, and the complaint was marked as 'resolved' in the system after the player confirmed that the situation had been addressed.
Need For Spin Casino - Player's withdrawal has been delayed for six months.
Resolved
Our verdict
Case closed
Amount: €295
Need For Spin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
7 months ago
Translation
Hello Casino Guru Team. I requested a withdrawal on April 10, and nothing has happened. I was in the chat a week ago, and they said the payout should arrive soon. Today, I've been ignored in the chat for an hour, even though they only wanted to briefly check my request. I also verified myself 12 days ago.
Automatic translation:
Public
Public
7 months ago
Dear Imbaa999,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need For Spin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Translation
Thanks for the reply. Yes, I played the welcome bonus. I haven't been able to withdraw from the casino yet.
Automatic translation:
Public
Public
7 months ago
Translation
Hello, the case can be solved, I got it.
Automatic translation:
Public
Public
7 months ago
Dear Imbaa999,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
