NationalBet Casino - Player's account is being closed with pending withdrawals.

Casino has advised they are closing, but I have not received monies that are in the account. They approve a withdrawal for £500 that was requested, but I also had winnings sitting in the account that I can't access as they have said closing.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’ve been experiencing. To better understand your situation and assist you effectively, I’d like to clarify a few points:

• When exactly did you submit your withdrawal request for £500?
• When did you first contact the casino regarding the payout of your remaining balance?
• Were the remaining winnings in your account part of your real-money balance, or were they connected to an active bonus that had not yet been fully wagered?
• Could you please confirm whether you have already completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello £500 has been received. The remaining £270 that was real winnings (not a bonus or requirement for wagering) was in my account as money to be played. By just closing the casino (received an email and no explanation if what is happening to real balance left in account).

Kyc has been approved and I received email about casino closing yesterday morning.

I have emailed and no response

I'm glad to hear that you received at least the first part of your winnings. Has the casino reached out to you in the meantime? If possible, please forward me all the communication between you and the casino customer support regarding the closure of the casino and the payout of your real-money balance at [email protected]. Alternatively, you may post screenshots here. Thank you for your cooperation.

All communication has been cut off and emails not delivered saying email domain no longer accepting messages. They are a scam company and are not responding.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of NationalBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the NationalBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear NationalBet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologise, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi