NationalBet Casino - Player is struggling to withdraw winnings due to delayed verification.

I deposited £1200 2 weeks ago and won £2400

i tried to withdraw but had to go through KYC!! Ive seen other people in the same sitauation

they ask you for your id then take 2 workinh days 2 respond then ask for utility bill!! Then take 2 working days to answer!! Then asked for me holding my id infront of the screen with username visibile then take 2 days to answer!!! And now they have said i have to send them a tax bill!! I pay my 2025 tax bill in january 2026 so this is impossible for me to do unless i do an early tax return!! But i know this wont be the end of the documents they ask for!! I feel im getting scammed! Ive messaged them saying id even take my deposit back i just want to be paid! They have pretty mich stolen my money and its horrible and gutting that a website will do this! They should be closed down! I still have the £2200 sitting in my account which im not giving them the satisfaction of gambling!! What can i do? I have a baby coming in october so this has stressed me out no end!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're facing with withdrawing your winnings and the challenges you've encountered during the KYC process.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Have you double-checked whether the casino is requesting a tax bill from 2025, rather than a tax return from 2024?
• Have you received any confirmation from the casino regarding the acceptance or rejection of the documents you submitted?
• What was the last communication you received from the casino about your verification?
• When was the last time you submitted a document to the casino for verification?
• Did the casino provide any specific reason for requesting the tax bill?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I had an email from them this morning saying i can send my last tax return, but they needed me to send it again even though i had already sent it! They say they will reply in 48 hours again its taking far to long!!16 days ago i won the cash

Thank you for your response. I can only imagine how frustrating it must be to wait so long for your verification to be completed.

Could you please forward me all communication between you and the casino regarding your account verification to [email protected]? Thank you for your patience and cooperation.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi ive now seen that the website isnt on the internet anymore and their email isnt working! Surely ive not been scammed

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear NationalBet Casino,

Could you possibly provide any information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Ive not had any email, the website isnt working anymore and the email isnt working! There is no way to reach them! Il need to contqdt the police

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

well their casino has shutdown so thats not doing very much!

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi