N1 Casino GR - Player’s withdrawal is delayed.

They don't know how to distinguish between iris and viva payments. I've sent all the supporting documents, they're all approved, and yet they won't let me make a withdrawal... I have pictures of them telling me I can make a withdrawal and another saying no. They don't know what's happening to them away from this casino.

Dear cnvpct9gyy,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with N1 Casino GR.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date of your registration at this casino?
• Have you had any successful withdrawals with N1 Casino GR?
• Have you completed the KYC verification process, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear cnvpct9gyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru