The player from Greece has requested a withdrawal of 500 euros, but his account was deactivated without access or updates for a month. Despite being fully identified, he has not received any communication regarding his withdrawal.
N1 Casino GR - Player's account has been closed after withdrawal request.
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Waiting for Casino Guru to reply
6d 13h 40m 35s
N1 Casino GR
Safety Index:HighCase summary
Discussion
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yesterday
Translation
After a withdrawal request of 500 euros, my account was deactivated, I have no access and no updates via email, in the live chat for a month now they tell me we will send you an email and nothing, my account is fully identified but I have not made any withdrawal, it is the first.
Automatic translation:
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10 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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10 hours ago
Dear Dragon7619,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
