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After a withdrawal request of 500 euros, my account was deactivated, I have no access and no updates via email, in the live chat for a month now they tell me we will send you an email and nothing, my account is fully identified but I have not made any withdrawal, it is the first.

Έπειτα από ένα αίτημα ανάληψης 500 ευρώ,ο λογαριασμός μου απενεργοποιήθηκε,δεν έχω πρόσβαση και καμιά ενημέρωση μέσω μέιλ, στη ζωντανή συνομιλία εδώ και ένα μήνα μου λένε θα σου στείλουμε μέιλ και τίποτα ,ο λογαριασμός μου είναι πλήρως ταυτοποιημενος αλλά δεν έχω κάνει κάποια ανάληψη, είναι η πρώτη.

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Dear Dragon7619,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila