N1 Bet Casino - Player’s withdrawals are delayed.

Hi My Dear,

I opened my N1 Bet account in July after seeing a streamer playing on the platform, and I initially played and lost money. Approximately two weeks later, at the beginning of August, I deposited $25 USD of my own money and played Pragmatic Play casino games. I managed to increase my balance to approximately $2,000 USD, and then continued playing blackjack, eventually bringing my balance to $11,131 USD. When I attempted to make a withdrawal, I discovered that my account had not yet been verified. When I started the verification process, I noticed that my date of birth and country were already entered in my account, even though I did not enter those details myself. I immediately contacted customer support and provided all of the documents they requested for verification. After approximately 12 days of waiting, my account was finally verified. I then submitted four cryptocurrency withdrawal requests totaling $11,131 USD. The withdrawals have now been pending for approximately four days, despite the website indicating that cryptocurrency withdrawals are processed instantly. The withdrawals remain marked as "RESERVED", and customer support has repeatedly told me that they are waiting to be reviewed and processed manually by the finance department. At one point, I was specifically told that the withdrawals should be processed within 72 hours, but that timeframe has now passed without the funds being released or any clear explanation being provided. I have documented evidence supporting everything I have described, including screenshots of my account, withdrawal requests, and my conversations with customer support. I have also verified my account and can provide all relevant documentation. Importantly, the funds I used to play were my own deposited funds and not bonus funds. I am now seeking assistance because I have completed the verification process, complied with the requests made by the casino, and have still not received my withdrawals or a satisfactory explanation for the continued delay.

Regards,

A

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika