The player from Germany had repeatedly faced rejected withdrawal requests totaling €2,700, despite having completed the verification process. He had received only standard responses from support, which led him to believe there were systematic delays in processing payouts. The Complaints Team had been unable to investigate further due to the player's lack of response to inquiries, resulting in the rejection of the complaint.
N1 Bet Casino - Player’s withdrawal requests are delayed and rejected.
Closed
Our verdict
Player stopped responding
Amount: €2,700
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
Hello everyone,
I would like to share my experience with n1 here – in the hope of warning other players.
Some time ago, I requested a withdrawal after successfully playing. I won €2,700. Despite providing correct information and complete verification, my withdrawal request was rejected several times without any comprehensible explanation.
I've contacted support several times, but each time I received only standard replies or was fobbed off. I now have the impression that there are systematic attempts to delay or even prevent legitimate payouts.
I have included screenshots of the rejections and the communication with support (see attachment) so that everyone can see for themselves.
My recommendation: Be careful with this casino! If you want to play fairly and expect your winnings to be paid out, you should look for a more reputable provider.
I hope my experience helps others.
greeting
Ala
Automatic translation:
Public
Public
8 months ago
Dear alaabdallah1311,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
8 months ago
Translation
Hello Dominika,
Thank you for your feedback.
I can confirm that I have successfully completed the full KYC verification process. All documents have been accepted, and my account has been fully verified.
I played without an active bonus – the winnings come from regular real money play and are not subject to any bonus terms and conditions.
Unfortunately, I haven't received any helpful answers from support yet. Instead of a clear explanation, I'm repeatedly put off, most recently with the explanation that my bank rejected the payment. I don't understand this, as my bank hasn't received any payment or has rejected it—I've already checked this.
According to the customer chat, my weekly limit should be 2000 euros, another employee says 3000 euros.
I have the impression that my payout is being deliberately delayed.
I will then send you all relevant screenshots and communication via email so that you can get a comprehensive picture.
Thank you for your support.
Best regards
Ala
Automatic translation:
Public
Public
7 months ago
Dear alaabdallah1311, have you tried contacting the casino to ask if there are any alternative payment methods available for your withdrawal?
Which payment methods did you use for previous withdrawals, if you've had any successful ones before?
Are there any withdrawals currently pending in your casino account?
