N1 Bet Casino - Player’s withdrawal is delayed due to account verification issues.

I am trying to withdraw $16,050 from N1Bet. I have over twenty emails with a VIP rep and several attempts of discussion with the support team. I have provided them with all information that they have asked for, including Driver's License, bank statements and transfer information. They are now asking for the original deposit bank statement. In November of 2022, I deposited $100 into this site. This was lost and I did not revisit the site until April of 2026, where I deposited $2,000. After a number of attempts uploading the 2026 statement, they finally were specific and told me that I needed to upload the 2022 statement.

Luckily, I was able to log directly into my TD Bank account and download the PDF from 2022. They will not accept it, and continually tell me that they believe that it is a "scanned" copy and not the "original" statement. Given that I do not receive paper copies, (and certainly not four year old copies) this official TD PDF statement is the only statement available. I have even given photos of me taking the statement directly from the TD site, but they continue to claim that it is a scan and needs to be the "original." However, they are unclear in their response what an "original" statement is.

I believe this is a stall tactic given the size of the withdrawal

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Have you used the same payment method for your most recent deposit to this casino?
• Has your 2026 bank statement been reviewed and approved by the casino’s relevant department?
• Could you please forward me the photographs you sent to the casino showing that you downloaded the 2022 statement directly from the TD website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

1. Yes, same bank and payment method.
2. Yes, as part of the original verification process I submitted my license and bank statement.
3. This is something similar that I sent to them. I will send via email.

Dear itsmillertime

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite N1 Bet Casino representative to join this conversation.

Dear N1 Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello,

Thank you for reaching out regarding this case.

We have reviewed the situation once again and can confirm that we are now able to accept the documentation provided by the player.

Withdrawals are currently available on the player's account, and the player may proceed with submitting a withdrawal request.

Thank you for your cooperation.

Dear player,

Thanks for your patience with this. N1 Bet has now confirmed that they can accept the documents you provided and that withdrawals are available again on your account.

Please go ahead and submit the withdrawal request and let me know once it’s done. Hopefully we’re finally at the last step here, and we can make sure the withdrawal goes through without any further issues.

Thank you for your help. I started the withdrawal process on Friday, September 4 at 1:53pm. The maximum amount is $6,000 at a time. I have yet to receive the funds, or any indication on when they will arrive. I will continue to monitor.

I have received $6,000 today, Monday September 7.

Hello itsmillertime,

We would like to update you that due to Barbora, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Barbora has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Barbora will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi itsmillertime,

Thanks for the update, and I’m glad to hear that the first $6,000 has reached you.

Could you please let me know if you have already submitted the next withdrawal, and if so, whether you have received any further funds since then?

Thank you for keeping me updated.

Dear itsmillertime,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you. I have successfully withdrawn $12K. Since then, several bets have settled. The new balance is $14K and I am hopeful there are no issues withdrawing that.

Hi itsmillertime,

Thanks for the update. I’m glad to hear you’ve successfully withdrawn $12K.

Please keep me updated once you have more information regarding the remaining balance and withdrawals.

Dear itsmillertime,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

thank you i have since withdrawn an additional 7500 and that is the maximum withdrawal per week. waiting for more

Hi itsmillertime,

Thanks for the update. Since you have now withdrawn the additional $7,500, could you please confirm whether the full amount originally in dispute has now been received?

Once confirmed, we should be able to proceed with closing the complaint.

Yes, the full amount originally has been withdrawn. Thank you!

Dear itsmillertime,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora

Casino.Guru