N1 Bet Casino - Player's withdrawal is delayed due to bonus deduction.

I was playing with a bonus, but the wagering requirement of €900 was fraudulent. I had €260 in my account, which was reduced to €160 after the wagering requirements were met, and then displayed as real money. I continued playing, and when I wanted to withdraw my balance of €270, €100 was deducted from my account due to the bonus. However, the bonus had already been wagered the day before.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with N1 Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the bonus winnings have been capped twice?
• Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila