N1 Bet Casino - Player's withdrawal is delayed due to bonus deduction.

I was playing with a bonus, but the wagering requirement of €900 was fraudulent. I had €260 in my account, which was reduced to €160 after the wagering requirements were met, and then displayed as real money. I continued playing, and when I wanted to withdraw my balance of €270, €100 was deducted from my account due to the bonus. However, the bonus had already been wagered the day before.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with N1 Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the bonus winnings have been capped twice?
• Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes, I had wagered the bonus and had a balance of €270. This was reduced by the casino to €160 real money. The next day, I continued playing with the real money and was back up to €270. I then made a withdrawal of €200, but €100 was deducted due to the bonus. However, I still had real money, as the bonus had already been deducted the day before.

Yes, the 200 euros were accepted as a down payment.

Sorry, payment

Hello fireball.1611,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok

Thank you for your response. Could you please send me a link or a screenshot of the bonus you activated and played with?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

If possible, please attach a screenshot of the bonus cap as well.

Thank you for your patience and cooperation.

Dear fireball.1611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru