N1 Bet Casino - Player’s withdrawal is delayed and account status is reverted.

Complaint Description:

I am launching a dispute regarding a blocked withdrawal of €5,000. On my personal account, the system suddenly rolled back to a "pending verification" status. However, I have official, written proof via email from N1 Casino stating that my account verification has been completed successfully and that I am welcome to play and use my account.

I have proactively provided every single piece of evidence requested, including clear photos of my debit card and all identity documents. Despite their advertisement of a "24/7 support service," the team is deliberately stalling, responding with extreme delays, and withholding my funds. There is no objective reason to hold back my money after sending me an official confirmation email.

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Dear johny326,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?
• What date did you request the withdrawal of €5,000?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.