The player from Germany had requested a withdrawal over 10 hours earlier after making a deposit via paysafecard, but the request had remained pending despite his profile being fully verified. He had expressed concern about potential delays and the lack of clear information from support regarding the withdrawal process. We had explained that withdrawal processing could take several days or even weeks due to verification or high request volumes and had advised patience for up to 14 days before escalating the issue. The player later confirmed that the payout had been successful, and the complaint was marked as resolved.
N1 Bet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €120
N1 Bet Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
Hello, I requested a withdrawal today at 1:30 AM. I deposited via paysafecard and also requested the withdrawal using that method. However, my withdrawal request has been pending for over 10 hours now, not approved. My profile is fully verified. I've never had any problems with deposits, but the casino never provides precise information about withdrawals. Support only says that processing can take time. I suspect, however, that the withdrawal will be delayed or may not even be processed at all.
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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2 months ago
TranslationYou can close the case; the payout was successful.
Automatic translation:
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1 month ago
Dear Erenn67,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
