The player from Germany faces difficulties withdrawing his winnings despite having a verified account and previous successful withdrawals. His requests are being stalled as the casino asks for multiple forms of verification, which he has submitted, yet his latest payout request continues to be rejected.
N1 Bet Casino - Player's withdrawal is being delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 9m 41s
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 hours ago
Translation
Even though my account is already verified and I've made several withdrawals before, the casino is stalling. My withdrawals are being rejected and my uploads are either not accepted or not being processed.
Here is the message from the supervisor:
Please upload a photo of the bank card used for the deposit with Apple Pay, as well as two screenshots from the Apple Wallet app: 1) a screenshot showing the last four digits of the card and the deposit amount, 2) a screenshot showing the deposit amount, time, and date in a single image (the merchant may also be visible), 3) a photo of the front of your bank card used for the deposit, showing the cardholder's name, expiration date, and the first 6 and last 4 digits.
Let me know if I can be of further assistance!
Then came this message:
Hi! I see you've uploaded the data to your account, but you haven't requested the payout again yet. Please do that and let me know if anything goes wrong so I can guide you further. As far as I can see, everything should be working fine now!
Nevertheless, the payment was rejected.
Automatic translation:
Public
Public
59 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
59 minutes ago
Dear Murrryy,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing.
To clarify your issue, could you please provide the following information:
- Which other verification documents have you already provided, and when?
- Did you receive any error messages while attempting to upload the required documents?
- What specific reason was given for the rejection of your withdrawals?
- Have you made any updates or changes to your payment method after the initial verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
