The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated that delays in withdrawals could have been due to ongoing KYC verification or high volumes of requests, advising the player to wait at least 14 days for processing. The issue had been marked as resolved after the player confirmed satisfaction with the resolution provided.
N1 Bet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €300
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
Actually, the payouts at this casino were bumpy from the start and, in my opinion, were deliberately delayed.
For example, if you deposited with MasterCard, then withdrawals with MasterCard won't work and you're asked to choose an alternative method. Of course, bank transfers, for example, are rejected two or three times and always credited back to the player's account.
The amount then goes into processing and is there. During this time, you'll be contacted with offers and encouraged to continue playing and use more money.
In my current case, an amount of 300 euros has been in process since July 13, 2025.
You get answers from support and VIP service that don't help you.
For example: the amount is with my bank for processing. My bank's inquiries are nonsense. There's no amount pending, etc.
Now it's suddenly the payment provider's fault, then the payment department's fault again. Why the payment department? I was informed beforehand that the money had left the payment department and was on its way to my bank.
Now you can really get the impression - what is going on here?
Now, according to VIP service, a bank transfer suddenly takes 7 days. Okay, 👍 that's normal for me these days...
In addition, I have already had amounts of over 5,000.00 euros in my account within minutes using the same payment provider in other casinos?
What I noticed was that N1Bet was taking longer and longer to process my withdrawal requests.
With a previous payout of 1000.00 euros, the VIP service informed me that they had arranged an accelerated payout especially for me.
In the end, I waited even longer than usual.
But with this current payout, I've really reached the end of the line...
For me, this is a complete lack of respect for his customer.
I told my VIP service that I've actually really enjoyed using the project and will continue to do so—if they please show me that the payout schedule changes. Especially as a user who plays a lot, it's important to receive quick payouts so I don't miss out on good bonus offers, for example.
Automatic translation:
Public
Public
8 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
