The player from Baden-Württemberg won €500 in a Pragmatic Play tournament, but after 16 days of waiting for his winnings, he only received excuses from the casino regarding the payout. This delay led him to suspect fraudulent behavior. Despite attempts to communicate and provide evidence of his winnings, the player did not respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to the lack of communication.
N1 Bet Casino - Player’s winnings are delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 months ago
Translation
Hello everyone,
I finished 22nd in a Pragmatic Play tournament and won €500. According to the tournament rules, winnings are paid out within 72 hours. 16 days have now passed. All I hear from my casino are excuses and no answers, just that they're checking. Honestly, 16 days of checking? Since this has happened repeatedly, we have to assume this is fraud or Pragmatic has a system behind it.
Automatic translation:
Public
Public
2 months ago
Dear CroCop84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you ever participated in a tournament before? If you have, were your winnings credited successfully?
- Did you pay anything to participate, or was it a free tournament?
- Have you been given a reason for the delay beyond the initial "checking" statement?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Translation
hello kristina,
thanks for the quick reply.
Yes, I've won several of these tournaments and received the prize, but often with a delay of up to a week. The tournament rules state that winnings are paid out within 72 hours. It's currently day 17 since the tournament ended.
I also invested or paid about €4,000 to play the tournament slots and achieve a ranking.
The only reason given is that they are still waiting for the list of winners from the provider, but I can't imagine that Pragmatic Play can afford such a delay.
It's paradoxical that as a player I have to bear the consequences every time, whether it's my fault or not.
Both casinos and providers apparently do not have to adhere to the general terms and conditions because they do not have to fear any penalty,
Since the payout deadline has now been exceeded by a long way, the casino or provider owes me €500, as I was also confirmed as a winner by Pragmatic Play (see screenshot) about an hour after the end of the tournament.
Automatic translation:
Public
Public
2 months ago
Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Public
Public
2 months ago
Dear CroCop84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
Translation
Hello Kristina,
In the meantime I have won €1000 in another Pragmatic tournament and now N1 bet tells me that I did not take part in the tournament 😂, but I took screenshots directly after the tournament ended, which show my score, my place and my winnings.
Automatic translation:
Public
Public
1 month ago
Please forward all the relevant communication between you and the casino and any other supporting evidence to [email protected]. Alternatively, you can post it here. Thank you in advance.
Public
Public
1 month ago
Dear CroCop84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
