N1 Bet Casino - Player's winnings are confiscated.

Good morning, I was playing at N1 Bet Casino last night. I signed up two days ago.

Playing Gold Coin amusnet triple boost, I won around 385 euros during the bonus session but only 141 were credited to me, 244 euros are missing. I have screenshots and videos of all the steps. The X3 area in the top right was completed and therefore x3 should have been paid but I was only paid X1, the video is very clear and shows everything.... A couple of hours later I was still playing Gold Coin amusnet triple boost, after a win of 78 euros, I ended up with 530 euros in my gaming account and suddenly, my account became only 150 euros. In practice, 380 euros disappeared into thin air which added to the 240 from 2 hours before makes 620 euros. I have videos of all the games. Now I have around 300 euros in my gaming account and it is impossible to withdraw. Every time I withdraw, after half an hour the withdrawal is cancelled. Crazy. I can't upload the videos here. I'll email them to you, okay?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you experience any technical issues or glitches in the game when the problem occurred?
• Can you see the affected game rounds recorded in your gaming history?
• Have you contacted customer support to request assistance regarding the winnings that were not credited to your account?

Please send me the evidence you mentioned to my email at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika