The player from Austria had requested a payout of €10,000 from N1Bet but had his withdrawal canceled without explanation, despite having submitted all required documents, including a bank statement. His VIP manager had confirmed that the documents were in the system, yet he sought clarity on the cancellation reason and requested that his payout be processed. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was possible at that time. The player could reopen the complaint if he chose to resume communication.
N1 Bet Casino - Player's payout has been cancelled.
Closed
Our verdict
Player stopped responding
Amount: €10,000
N1 Bet Casino
Safety Index 8.7 HighCase summary
Discussion
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3 weeks ago
Translation
I would like to file a complaint against N1Bet.
I have requested a payout of €10,000.
The casino asked me to upload an original bank statement in PDF format for the months of June and July. I uploaded the requested bank statement completely and without any changes.
I subsequently received confirmation that the document had been accepted and that no further documentation was currently required.
Nevertheless, my payout was cancelled without any specific reason being given to me.
My VIP manager confirmed that my documents are in the system and that the finance department is reviewing the case. However, to date I have not received a clear explanation as to why my payout was canceled.
I have submitted all requested verification documents and have cooperated fully with the casino. I request that my withdrawal of €10,000 be processed or that I be informed in writing of the exact reason for the cancellation.
I can provide all emails, chat histories and screenshots as proof.
Thank you for your support.
Best regards
[redacted]
Edited by a Casino Guru admin
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Kurnaz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Do I understand correctly that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Did you already request a withdrawal for the cancelled payout? If so, please post a screenshot of your pending withdrawal.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear Kurnaz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
