The player from Austria has requested a payout of €10,000 from N1Bet but had his withdrawal canceled without explanation, despite submitting all required documents, including a bank statement. His VIP manager confirmed the documents are in the system, yet he seeks clarity on the cancellation reason and requests that his payout be processed.
N1 Bet Casino - Player's payout has been cancelled.
Opened
Current status
Waiting for player to reply
6d 16h 2m 11s
N1 Bet Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
yesterday
Translation
I would like to file a complaint against N1Bet.
I have requested a payout of €10,000.
The casino asked me to upload an original bank statement in PDF format for the months of June and July. I uploaded the requested bank statement completely and without any changes.
I subsequently received confirmation that the document had been accepted and that no further documentation was currently required.
Nevertheless, my payout was cancelled without any specific reason being given to me.
My VIP manager confirmed that my documents are in the system and that the finance department is reviewing the case. However, to date I have not received a clear explanation as to why my payout was canceled.
I have submitted all requested verification documents and have cooperated fully with the casino. I request that my withdrawal of €10,000 be processed or that I be informed in writing of the exact reason for the cancellation.
I can provide all emails, chat histories and screenshots as proof.
Thank you for your support.
Best regards
[redacted]
Edited by a Casino Guru admin
Automatic translation:
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7 hours ago
Important notice:
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7 hours ago
Dear Kurnaz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Do I understand correctly that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Did you already request a withdrawal for the cancelled payout? If so, please post a screenshot of your pending withdrawal.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
