The player from Australia had issues with a deposit made on June 17th/18th that had not been credited to his N1 account. Despite multiple inquiries, he had received no assistance. We advised him to contact his payment provider, as such deposit investigations usually took about a month and the casino’s options were limited. As he did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was closed for now due to lack of response.
N1 Bet Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$400
N1 Bet Casino
Safety Index 7.0 Above averageCase summary
Discussion
Public
Public
1 month ago
funds taken on the 17th/18th june have not been shown or given my N1 and i’ve asked multiple times to be told they can’t help me
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear mitchp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Jean
Public
Public
2 weeks ago
Dear mitchp,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
