The player from Australia has issues with a deposit made on June 17th/18th that has not been credited to his N1 account. Despite multiple inquiries, he has received no assistance.
funds taken on the 17th/18th june have not been shown or given my N1 and i’ve asked multiple times to be told they can’t help me
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Dear mitchp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Jean
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