The player from Germany had requested a withdrawal of €500 from N1 Bet, but upon attempting to log in, he discovered that his account had been deactivated despite being fully verified. He was concerned about the status of his pending withdrawal and his remaining balance of over €600. The issue was not resolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the case due to insufficient information for further investigation.
N1 Bet Casino - Player's account has been closed without explanation.
Closed
Our verdict
Player stopped responding
Amount: €1,100
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
Hello,
I have the same problem that another user has already described. I've been using N1 Bet for a while now and requested a withdrawal of €500 this morning. I also won another bet, which should leave just over €600 in my account after the withdrawal.
Now, just as I was trying to log in, I see that this account has been deactivated, even though I am fully verified and have provided all relevant documents.
What happens to my pending withdrawal and my balance of over 600 EUR?
I request that you contact the casino as soon as possible, as I have not shown any misconduct and cannot explain this deactivation.
Automatic translation:
Public
Public
10 months ago
Dear Hamsik93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
9 months ago
Dear Hamsik93,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
