The player from Germany files a complaint against N1 Bet, stating that the casino refuses to pay out their winnings of €10,000 and has blocked their account.
N1 Bet Casino - Player’s account has been closed and winnings are confiscated.
Closed
Our verdict
Player stopped responding
Amount: €10,000
N1 Bet Casino
Safety Index 8.7 HighCase summary
Discussion
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3 weeks ago
Translation
I am filing a complaint against N1 Bet (Dama NV). The casino is refusing to pay out my winnings of €10,000 and has blocked my account.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings of €10,000? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for the KYC process?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
TranslationHello,
Thank you for your feedback. To answer your questions completely honestly:
1. Successful withdrawals: No, there have been no previous withdrawals to this new account.
3. Bonus: I played with pure real money (90 € deposit) without a bonus.
4. KYC / Previous Account: I had an account with this provider in the past, which I had blocked myself. However, I was later able to easily register a new account on the mirrored site n1bet2.
The casino immediately accepted my registration and €90 deposit without any KYC or system checks. There were no warnings or blocks when I deposited money. Only when I requested a withdrawal of my winnings was my old account used as a pretext to withhold the money.
I consider this behavior deeply unfair: The casino gladly accepts the financial risk and the player's money, but refuses to pay out the winnings under the pretext of rules that they themselves ignored when making the deposit.
I have video evidence of the deposit and the winnings.
Best regards,
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3 weeks ago
TranslationThank you for your feedback. To answer your questions completely honestly:
1. Successful withdrawals: No, there have been no previous withdrawals to this new account.
2. Games: Unfortunately, I don't remember anymore because I don't have access to my account.
3. Bonus: I played with pure real money (90 € deposit) without a bonus.
4. KYC / Previous Account: I had an account with this provider in the past, which I had blocked myself. However, I was later able to easily register a new account on the mirrored site n1bet2.
The casino immediately accepted my registration and €90 deposit without any KYC or system checks. There were no warnings or blocks when I deposited money. Only when I requested a withdrawal of my winnings was my old account used as a pretext to withhold the money.
A very important point: I am aware that this casino has already pulled the exact same scam on many other players from Germany. It's a systematic approach: German players are lured in via illegal mirror domains without a German license, deposits are approved without question, but as soon as you win, they look for some reason to keep the money.
I consider this behavior deeply unfair: The casino gladly accepts the player's money, but refuses to pay it out under the pretext of rules that they themselves ignored when making the deposit.
I have video evidence of the deposit and the winnings.
Best regards,
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2 weeks ago
Thank you for your reply.
- Could you please specify whether you contacted the casino’s customer support and requested that your previous account be reopened before creating a new account?
- Could you kindly describe how you closed your original account at this casino? Did you select an option directly in your casino profile? Did you provide any reason for requesting the closure of your account?
- When exactly did you close your first account, and when exactly did you create your second account?
- Did you activate any bonuses on either of your accounts?
- Have you completed the full KYC verification on either of your accounts?
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1 week ago
Dear Emeask123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
