N1 Bet Casino

Case summary

The player from Greece has his account closed by N1 Casino and is requesting a refund for the remaining funds, which have not been returned. He calls the withholding of his money unfair and seeks intervention to resolve the issue.

Discussion

Public

manolisgkantos4

Silver

Greece

Public

1 week ago

Original

Translation

Subject: Complaint against N1 Casino for non-refund

I am submitting this complaint against N1 Casino, as my account was closed without the remaining funds in it being refunded to me.

Although the casino has decided to terminate my cooperation, it is still withholding money that belongs to me, without having completed its return or given me sufficient and clear justification for the delay.

I request your intervention so that N1 Casino can immediately refund all the money that was in my account when it was closed. I believe that the withholding of my money is unfair and contrary to the principles of fair treatment of players.

I am willing to provide any evidence (emails, screenshots, transaction and communication history) to support my complaint.

Thank you for your time and please consider my case as soon as possible.

Make sure the text is accurate. If N1 Casino has given you a specific reason for the closure or promised a refund, it is a good idea to mention this, as it strengthens your complaint.

Θέμα: Καταγγελία κατά του N1 Casino για μη επιστροφή χρημάτων

Υποβάλλω την παρούσα καταγγελία κατά του N1 Casino, καθώς ο λογαριασμός μου έκλεισε χωρίς να μου επιστραφεί το υπόλοιπο των χρημάτων που υπήρχε σε αυτόν.

Παρότι το καζίνο αποφάσισε να τερματίσει τη συνεργασία μαζί μου, εξακολουθεί να παρακρατεί χρήματα που μου ανήκουν, χωρίς να έχει ολοκληρώσει την επιστροφή τους ή να μου έχει δώσει επαρκή και σαφή αιτιολόγηση για την καθυστέρηση.

Ζητώ την παρέμβασή σας ώστε το N1 Casino να προχωρήσει άμεσα στην επιστροφή του συνόλου των χρημάτων που βρίσκονταν στον λογαριασμό μου κατά το κλείσιμό του. Θεωρώ ότι η παρακράτηση των χρημάτων μου είναι άδικη και αντίθετη με τις αρχές της δίκαιης μεταχείρισης των παικτών.

Είμαι πρόθυμος να προσκομίσω οποιαδήποτε αποδεικτικά στοιχεία (email, στιγμιότυπα οθόνης, ιστορικό συναλλαγών και επικοινωνίας) για να υποστηρίξω την καταγγελία μου.

Ευχαριστώ για τον χρόνο σας και παρακαλώ να εξετάσετε την υπόθεσή μου το συντομότερο δυνατό.

Φρόντισε το κείμενο να είναι ακριβές. Αν το N1 Casino σου έχει δώσει συγκεκριμένη αιτιολογία για το κλείσιμο ή έχει υποσχεθεί επιστροφή χρημάτων, είναι καλό να το αναφέρεις, καθώς ενισχύει την καταγγελία σου.

Automatic translation:

Public

Attila

Complaint Specialist

Public

4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public

Attila

Complaint Specialist

Public

4 days ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Did you pass the verification before you lost access to the account?
Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

N1 Bet Casino - Player's account has been closed and funds confiscated.

Waiting for player to reply

2d 17h 12m 50s

Case summary

manolisgkantos4 has 2d 17h 12m 50s to reply