The player from Germany had her N1 Bet account closed without clear explanation, and she sought her balance of approximately €980, which included her winnings. Despite having completed the verification process, she was informed that only her deposit would be refunded, causing her to question the legitimacy of the payout method requested. Upon investigation, we learned that her account was deactivated shortly after she inquired about her withdrawal, although she had continued to place sports bets during that time. Due to a lack of sufficient expertise and insight into the casino's internal investigation and decision, we were unable to fairly evaluate the case and therefore closed the complaint without resolution.
N1 Bet Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: €980
N1 Bet Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
My N1 Bet account was closed without a clear explanation. At the time of closure, I had a balance of approximately €980.
I did not use any bonus and all winnings come from regular gameplay with my own deposited money.
In addition, I have successfully completed the entire verification process, including the submission of all required documents and a video verification via Google Meet.
Nevertheless, I was informed that only my deposit (€266) would be refunded and my winnings would be retained. No comprehensible explanation for this was given.
Furthermore, I received an email asking me to provide a crypto wallet address for the payout, which is very unusual and raises doubts about the legitimacy of this procedure.
I see no legitimate reason for withholding my profits.
I demand:
a clear reason for the account closure
the full payout of my balance of €980 via a regular and secure method
I am prepared to provide further information if needed.
Thank you.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you lost access to your account directly after the video verification?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
Hello Attila,
Thank you for your response.
I mainly focused on sports betting.
Regarding the verification process: I completed the video verification successfully and then requested a withdrawal. After that, I was still able to access my account and continue betting for approximately three days.
During that time, I contacted live chat twice to ask about the status of my withdrawal. Shortly after these inquiries, my account was suddenly deactivated without any clear explanation.
This sequence of events is very concerning to me, especially since I was fully verified and continued to use my account normally.
Thank you for your assistance, and I hope this matter can be resolved soon.
Kind regards
[redacted]
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2 weeks ago
Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
