The player from Germany's N1 Bet account is closed without clear explanation, and she is seeking her balance of approximately €980, which includes her winnings. Despite completing the verification process, she has been informed that only her deposit will be refunded, causing her to question the legitimacy of the payout method requested.
N1 Bet Casino - Player's account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 15h 29m 7s
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Translation
My N1 Bet account was closed without a clear explanation. At the time of closure, I had a balance of approximately €980.
I did not use any bonus and all winnings come from regular gameplay with my own deposited money.
In addition, I have successfully completed the entire verification process, including the submission of all required documents and a video verification via Google Meet.
Nevertheless, I was informed that only my deposit (€266) would be refunded and my winnings would be retained. No comprehensible explanation for this was given.
Furthermore, I received an email asking me to provide a crypto wallet address for the payout, which is very unusual and raises doubts about the legitimacy of this procedure.
I see no legitimate reason for withholding my profits.
I demand:
a clear reason for the account closure
the full payout of my balance of €980 via a regular and secure method
I am prepared to provide further information if needed.
Thank you.
Automatic translation:
Public
Public
9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
9 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you lost access to your account directly after the video verification?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
