N1 Bet Casino - Player’s account has been closed.

Guten Tag,

mein Casinozugang wurde am 16.08. ohne Vorankündigung deaktiviert . Aktuell kann ich mich in meinem Account nicht mehr anmelden und der Support reagiert seitdem auf keine Mail.

Am 15.08. habe ich dort noch gespielt und einen Auszahlungsantrag über 2000€ gestellt.

Da der Support nicht antwortet, wäre es schön, wenn Sie mich dbzgl. unterstützen könnten.

BG

E****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hallo,

ich habe in diesem Casino zahlreiche Ein und Auszahlungen in den letzten 1 bis 1,5 Jahren getätigt - Ohne Probleme ...

Den Gewinn habe ich mit einem Einzahlungsbonus generiert, welchen ich 1 Tag vor Einzahlung erhalten habe ...

Die entsprechende Umsatzanforderung des Bonus wurde erfüllt ...

Ich piele dort ausschließlich Casinosoiele - Keine Sportwetten oder LIVE Games bzw. Roulette oder etc.

BG

E****

Hallo,

gibt es schon ein erstes Feedback ?

Habe bislang keine Rückmeldung mehr von euch erhalten ...

LG

Eva

Hello eva-87,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear eva-87,

thank you for your reply and patience.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear eva-87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru