N1 Bet Casino - Player feels scammed by casino practices.

N1 bet have taken over €1000 of me.

Story is I won over €100 on free spins, this has a wagering requirement of 40x. Kept playing and was up to € 2100 balance when suddenly while still playing my balance dropped to under €1000. There support has said there’s nothing they can do. When checking on the Terma and conditions there is no where it states max win. There are max bet of €5 and a 40x wagering requirement but nothing about max wins. After a few emails complaining about this they are now ignoring all my emails. I’ve sent 5 emails. Avoid this casino as they are Scammers

Dear Mountain,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing.

• Could you please provide the exact name or a link to the bonus you activated and played with? If possible, you may also send a screenshot of the bonus details.
• Was it a free bonus or a deposit bonus?
• Has the casino explained why your winnings were reduced?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your response.

Best regards,

Veronika

Hi Veronika, it was called VIP SATURDAY RELOAD, where I got 50 free spins, and won approximately €106 on. This had a 40x wagering requirement. I read all the terms and conditions and nowhere does it state max win stipulation, I’ll attach a screenshot of promotion and their reply. Thanks for looking into this for me.

Hi Veronika, Here is their reply

Thank you for your response. I have checked the screenshots you sent me, and I found this in the Bonus Terms:

6 The maximum win from each freespin bonus is 500 €/$.

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Hi Veronika,

the way I read that was each free spin you cannot win over €500, I did not win anything over €100 on any free spin. Then I continued to play for a few hours winning small amounts to a combined total of approximately €2100. No free single spin won over €500. In their wording it state each free spin which not overall spins.

This is not about a single free spin but rather a free spin bonus. This means that the winnings from the entire bonus are subject to a maximum cap of €500.

Dear Mountain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.