The player from Switzerland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He later stated that he had closed his casino account and written off CHF 15,000 after the verification process had taken over two weeks despite a previous successful withdrawal. We closed the complaint because he had already closed his casino account and had decided not to pursue the matter further.
N1 Bet Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €15,000
N1 Bet Casino
Safety Index 7.0 Above averageCase summary
Discussion
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2 weeks ago
Translation
Dear Casino Guru Team
I am contacting you because I am currently having problems with the processing of my total payout of €15,000 or the requested payout of €5,000.
On Friday, August 14, 2026, I won the prize. I then requested a withdrawal of €5,000, which, according to the VIP Terms and Conditions (VIP Bronze), corresponds to the maximum weekly withdrawal limit. The monthly limit is €20,000.
That same evening, N1Bet requested another document and subsequently canceled my withdrawal, even though my profile was already verified. I submitted the document that same evening. It was then reviewed, and my profile was confirmed as complete once again.
I then requested the payout again. On August 17, 2026, this was again canceled because further information was required. I provided the requested information immediately upon receiving the email and simultaneously inquired whether everything was now complete. I was again assured that everything was in order and that I could request a new payout.
I requested the payout again. On August 18, 2026, this was again canceled, and further documents were requested. These included proof of my salary payments and the origin of my deposits. I had already submitted this information previously, but it was apparently not accepted.
I then submitted complete and detailed bank statements from two accounts, including all transactions. Although this had not been explicitly requested in writing, I was repeatedly told in the chat that detailed bank statements with all entries were required.
About two to three hours after submitting my request, I inquired again whether all the documents were now complete. An N1Bet chat representative confirmed that the risk/finance department had accepted the documents and that I could request the withdrawal again. I was explicitly informed that the withdrawal would then be processed.
I subsequently requested the payout again. Today it was rejected once more, as certain items on the bank statements still need clarification. Although I already consider this a very lengthy process, I have also submitted a corresponding explanation via email (see attachment).
Additionally, I was asked to provide proof of my savings account balance. This is incomprehensible to me, as no deposits were ever made to N1Bet from this account. Nevertheless, I also sent a bank statement covering the period from May to August of this year.
I was informed again that the exam could take several days. More than 50 hours have passed since then and I still haven't heard anything (approximately 11 days in total).
In summary, multiple new documents and explanations were requested within just seven days. At the same time, I was repeatedly assured that my profile was fully verified and that I could request the payout again.
Additionally, I would like to point out that I have received payouts from N1Bet in the past. My profile was therefore already verified. The last payout was made on August 5, 2026, just nine days before the current payout.
I therefore increasingly feel that the payment is being delayed further and further, even though I have promptly submitted all the requested documents and explanations. Due to the repeated contradictory statements – first confirming that everything is complete and the payment can be made, then requesting further documents – I now need your support.
Could you please check if you can clarify this matter with N1Bet?
Please note that I won €24,000, but I continued playing and now have €15,000 in my account.
If you require any further documents from me, please let me know specifically which documents are needed. I will of course provide them immediately.
Thank you so much for your support.
Kevin
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Dear Kevinjuu,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
TranslationYou can close the request.
This is truly the biggest mess.
I have since closed my account with N1Bet and written off the CHF 15,000.–.
That you would give this casino a rating of 7.0 is completely incomprehensible to me.
The verification took over two weeks, even though a withdrawal had gone through without any problems just a few days earlier. 🤣
Thanks for your 'help'
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2 weeks ago
Dear Kevinjuu,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 weeks ago
TranslationHello Jean,
No, that was my last message:
"You can close the request."
This is truly the biggest mess.
I have since closed my account with N1Bet and written off the CHF 15,000.–.
That you would give this casino a rating of 7.0 is absolutely incomprehensible to me.
The verification took over two weeks, even though a withdrawal had gone through without any problems just a few days earlier. 🤣
Thank you for your 'help'.
I'm done with the casino.
Best regards
Kevinjuuu
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1 week ago
Dear Kevinjuu,
Thank you for your update. I’m sorry to hear that the situation ultimately led you to close your casino account and give up on the remaining balance.
I understand your frustration, particularly considering the repeated requests for additional verification documents despite your previous successful withdrawal. Unfortunately, since you have decided not to pursue the matter further and have requested that the complaint be closed, we are unable to continue our investigation or approach the casino regarding the disputed funds.
We respect your decision and will now close the complaint accordingly.
I’m sorry that we could not assist you in reaching a more satisfactory outcome, and I appreciate the time you took to provide us with the details of your experience.
Best regards,
Jean
Casino Guru
