MyStake Casino - The player's requesting a refund of his deposits.

Hi there, 

My partner set up an account with Mystake using my details and bank to deposit money. He often uses my phone whilst I am working from home. I am from the UK and registered with GAMSTOP as he has done this before and I don’t gamble.

Please can I request a refund for all deposits made as these were not authorised by me and the company is not registered in the UK, I believe they should never have been authorised. The law states that to operate in the United Kingdom, you need to be registered with UKGC and your website isn't.

I am requesting the total deposits of £1,038.00 to be refunded directly to me. 

Hello Molly.wood,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you can prove that you did not create your account? What is your current casino balance? When was the last time you spoke to the casino and what was it about?

Please note that registering with someone else's details is identity theft.

Looking forward to your answer.

Regards,

Nick

Hello Molly.wood,

Unfortunately, if you are excluded at GAMSTOP, it has zero effect on a casino without UKGC license. If you did not request for a self exclusion directly from MyStake casino, they are not responsible for any loss.

Could you please advise if you did request for it? If not, we will be forced to close the complaint.

Dear Molly.wood,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.