MyStake Casino - Player struggles to cancel a bonus preventing withdrawal.

I want to withdraw my money from what I have spun and won from money I have deposited, I won 140 without any bonuses activated just my money I deposited, before I went to withdraw I saw I had a bonus available to activate, I clicked activate before withdrawing my winnings and now it says i can't withdraw anything as I have an active bonus? I haven't used or touched the bonus and how do I cancel it please. Help?

Hello dannymark1996,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be your first withdrawal request from the casino? When was the last time you spoke to the casino and what was it about? Did you ask them to cancel the bonus?

Looking forward to your answer.

Regards,

Nick

Dear dannymark1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.