MyStake Casino - Player seeks cancellation of mistakenly activated bonus.

I accidentally activated a bonus, unaware that it would prevent me from playing or withdrawing my money. I would like that bonus to be canceled, since I don't place sports bets and that's what the bonus is intended for.

Dear manucomfor,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino regarding the cancelation of your bonus? How did the casino respond?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I never contacted the casino, I am contacting you because I saw that you were able to correct this problem on other occasions, so I would like if you can cancel that bonus for me since I want to continue playing

I am sorry but you will need to contact the casino first. Only if the casino fails to assist you with your issue, or you are discontent with the result, we'll offer our assistance to you. Thank you for understanding.

Kindly contact casino support, and if the casino will not offer a fair resolution to your issue let us know.

I'll await your response.

Dear manucomfor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.