The player from Germany successfully made three withdrawals on September 2nd, 2026, but the bank, Trade Republic, rejected them and returned the funds to MyStake. Despite confirmation from Trade Republic and ongoing communication with MyStake, he had not received his money back in his casino account. We asked him to provide the payment-provider confirmation and details about the declined transactions, previous deposits, and any earlier withdrawals. The complaint was later marked as resolved by the player, and we closed it as resolved accordingly.
MyStake Casino - Player's withdrawals are delayed after rejection.
Resolved
Our verdict
Case closed
Amount: €6,000
MyStake Casino
Safety Index 9.7 Very highCase summary
Discussion
Public
Public
1 month ago
Translation
Hey, so I've never had this problem myself, but here's what happened: I made three withdrawals on September 2nd, 2026 (€3000, €1500, €1500), and they were successfully transferred to one of my bank accounts (from Trade Republic) a few days later. However, Trade Republic rejected the three withdrawals and immediately returned them to the sender (MyStake). MyStake might use a payment processor or handle the withdrawals themselves, I don't know... but the money should have been back at MyStake or their payment processor by now! Trader Republic confirmed that everything was successfully refunded, and theoretically, Mystake should now allocate and credit the money to my casino account. However, as I mentioned, I've been waiting since September 2nd, 2026, and Mystake support keeps saying my case is a priority and will be processed as quickly as possible. But I haven't received any money, so I'm wondering how difficult it can be to allocate three withdrawals, which were already successfully processed, back to my account as returned payments from my bank!
I need your help and I hope you understand my problem.
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the communication with your payment provider confirming that the three payments were successfully returned to the sender? My email address is veronika.f@casino.guru.
- Has the casino's customer support specified how long it would take to trace the declined transactions and credit the funds back to your casino account?
- Did you use the same payment method to make your previous deposits into this casino?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
1 month ago
TranslationI sent them the payment receipts by email.
Yes, customer service said 3 days, maybe a little longer in my case.
I usually use a different account for withdrawals, but I wanted to try a different one, thinking it might be faster, and it did work, but the bank rejected the withdrawal.
And yes, I have already made successful withdrawals, but to my original bank account, which I always use.
Automatic translation:
Public
Public
1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Jerenfd22,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
