The player from Germany successfully made three withdrawals on September 2nd, 2026, but the bank, Trade Republic, rejected them and returned the funds to MyStake. Despite confirmation from Trade Republic and ongoing communication with MyStake, he has not received his money back in his casino account.
MyStake Casino - Player's withdrawals are delayed after rejection.
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Waiting for Casino Guru to reply
5d 4h 55m 38s
MyStake Casino
Safety Index 9.7 Very highCase summary
Discussion
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3 days ago
Translation
Hey, so I've never had this problem myself, but here's what happened: I made three withdrawals on September 2nd, 2026 (€3000, €1500, €1500), and they were successfully transferred to one of my bank accounts (from Trade Republic) a few days later. However, Trade Republic rejected the three withdrawals and immediately returned them to the sender (MyStake). MyStake might use a payment processor or handle the withdrawals themselves, I don't know... but the money should have been back at MyStake or their payment processor by now! Trader Republic confirmed that everything was successfully refunded, and theoretically, Mystake should now allocate and credit the money to my casino account. However, as I mentioned, I've been waiting since September 2nd, 2026, and Mystake support keeps saying my case is a priority and will be processed as quickly as possible. But I haven't received any money, so I'm wondering how difficult it can be to allocate three withdrawals, which were already successfully processed, back to my account as returned payments from my bank!
I need your help and I hope you understand my problem.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the communication with your payment provider confirming that the three payments were successfully returned to the sender? My email address is veronika.f@casino.guru.
- Has the casino's customer support specified how long it would take to trace the declined transactions and credit the funds back to your casino account?
- Did you use the same payment method to make your previous deposits into this casino?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
