MyStake Casino - Player's withdrawal is denied due to account issues.

I created an account and deposited £150 and ended up winning quite a big amount of money. I then went to withdraw that money and it wouldn't let me. I then tried to verify my account to which it came up saying contact support. Once I contacted them they said I have breached there rules 9 and 10. I did not use any bonuses but they are saying I had an account previously. The account created recently had all my details and It still allowed me to register and deposit. The issue only came about when I won money! Please help me get my winnings!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify when you closed your original account at the casino and for what reason?
• Did you accept any bonuses from the casino on either account, such as a casino welcome deposit bonus?
• Was the £150 your only deposit in the casino? When did you register your current account, and when was the duplicate detected?
• Could you please share with me the communication addressed to you by the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas