MyStake Casino - Player's withdrawal is delayed due to KYC issues.

I’m unable to make withdrawal as the KYC verification issues,I did all the verification required at sumsub ID but when I want to withdraw money has issue about I haven’t done proof of address verification,I tried to chat with support team but they was unhelpful,they can’t help me anything just asked me to complete verification and wait for the email,i didn’t get any response from them now I’m struggling on waiting someone can help me how to complete cash out money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila