MyStake Casino - Player’s withdrawal is delayed due to account verification issues.

I deposited 1600 to play with at first I thought was good sportsbook but I tried to withdraw it as I needed to pay bills but they want my account verified and they keep rejecting all my documents please help all I want Is my deposited back! They're are trying to steal my money HELP!

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Dear Alecgiven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures and none of the serious and licensed casinos take KYC lightly.

To better clarify your case:

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you received any specific reasons for the rejection of your documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra