MyStake Casino - Player’s withdrawal is delayed due to verification issues.

Hi good morning, I've been trying to withdraw this blessed sum from the site for days but it won't let me withdraw with SEPA because I don't have other cards or bank accounts. It tells me to verify the profile, a moment later it tells me profile verified but it still won't let me withdraw.

At first it asked me for my residence document and blocked it anyway, now it doesn't ask me anymore, it tells me profile verified and it doesn't let me withdraw the money, I'm looking for help please because I don't know how to ask for help

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Dear Fratimo97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Have you made any successful withdrawals before?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

A week ago I tried to withdraw with bitcoin and yesterday I was refused another withdrawal method

You see, it comes out like this but it doesn't let me withdraw with SEPA

Well, don't answer me anymore.

Dear Fratimo97, thank you for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Well, don't answer me anymore.

I've been contacting you for days but you're not helping me, let me know thanks and have a good day

Dear Fratimo97, thank you for your response. Do I understand correctly that the failure of your latest withdrawal was due to an invalid cryptocurrency payment address? Have you proceeded with any further withdrawal attempts? If so, could you please attach a screenshot of your pending withdrawals?

Thank you for your patience and cooperation.

The withdrawals I tried to make were cancelled and I sent the screenshots. I have been asking for your help for a week but the problem is not the delay in withdrawing the money, the problem is that it does not let me withdraw the money with any withdrawal method.

Dear Fratimo97,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Fratimo97,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from MyStake Casino to join this conversation and assist in addressing the complaint.

Dear MyStake Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello Fratimo97,

The Crypto payment address you entered in the withdrawal form is not valid. Please correct it and then request a withdrawal.

Kind regards

Can you explain to me how to do it because I don't understand what it means if I have to enter my Postepay IBAN or my current home address?

Now I have another residence in another city different from the one I wrote at the beginning. Does this affect the withdrawal situation? If so, how do I change my residence at the casino?

Dear Fratimo97,

Thank you for your response.

Could you please provide us with the correct cryptocurrency wallet address to which you would like to withdraw your funds? It appears there may have been a misunderstanding, as a crypto wallet address and an IBAN are two entirely different things.

Additionally, could you please confirm whether you have previously made any deposits to the casino using cryptocurrency? This information will help us better understand the situation and assist you further.

We look forward to your response.

I have never made deposits with cryptocurrencies and I do not have a cryptocurrency address. I have only tried to withdraw with cryptocurrencies but I would like to withdraw with the traditional method with SEPA that I receive the money on the card tells me to verify the profile then the green tick appears to say that my profile is verified and it does not let me withdraw.

I tried the cryptocurrency method because no withdrawal method works for me. I would like to withdraw with the traditional method that the money arrives on my card.

Dear MyStake Casino Team,

Could you please assist the player with withdrawing the remaining funds via card or bank transfer?

We would appreciate it if you could advise on the available options and guide the player through the necessary steps to complete the withdrawal successfully.

We look forward to your response.

Hello,

We have different types of withdrawa method. The user can check it on his withdrawal page.

Kind regards

It's not like that because you are stealing my money and I can't withdraw it. I want to withdraw with Sepa but what the hell are you saying!!!!! You're pissing me off. I will take you to court and I will have the casino closed down if you don't find me a solution because I only have Postepay and the other payment methods are all banking and cryptocurrency systems.

Hello Fratimo97,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you so much for helping me solve this problem.

Dear Fratimo97,

Could you please review the available withdrawal options and provide us with screenshots of them? In particular, could you confirm whether a bank transfer option is available?

We look forward to your response.

no, the bank transfer isn't there if I'm not mistaken, but as soon as I can I'll send you the screenshots

Can I have an answer please let me know

Dear Fratimo97,

Could you please provide us with a screenshot of the available withdrawal methods in your casino account?

This will help us better understand the options currently accessible to you.

We look forward to your response.

These are the withdrawal methods I have at my disposal but not even one of them works because I only have Postepay, I don't have a postal account and I don't have a bank account.

Please let me know if you solve this problem, I'm waiting for your reply

Dear Fratimo97,

Thank you for your response and for providing the available withdrawal methods.

Would it be possible for you to use one of these options? For example, the SEPA transfer should allow you to proceed by entering your IBAN and the required basic details.

Please let us know whether you were able to submit a withdrawal request using this method, or if you encountered any issues during the process.

We look forward to your response.

With the sepa method I click on it and it says "verify profile" I click on it again and it says profile verified but after that it doesn't let me withdraw and I can "verify profile" again

Dear MyStake Casino,

Thank you for your attention.

Could you please assist the player in withdrawing their funds using the SEPA withdrawal method? Your cooperation in facilitating this transaction is much appreciated.

I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fratimo97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan