MyStake Casino - Player’s withdrawal is delayed due to verification issues.

Hi good morning, I've been trying to withdraw this blessed sum from the site for days but it won't let me withdraw with SEPA because I don't have other cards or bank accounts. It tells me to verify the profile, a moment later it tells me profile verified but it still won't let me withdraw.

At first it asked me for my residence document and blocked it anyway, now it doesn't ask me anymore, it tells me profile verified and it doesn't let me withdraw the money, I'm looking for help please because I don't know how to ask for help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Fratimo97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Have you made any successful withdrawals before?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

A week ago I tried to withdraw with bitcoin and yesterday I was refused another withdrawal method

You see, it comes out like this but it doesn't let me withdraw with SEPA

Well, don't answer me anymore.

Dear Fratimo97, thank you for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Well, don't answer me anymore.

I've been contacting you for days but you're not helping me, let me know thanks and have a good day

Dear Fratimo97, thank you for your response. Do I understand correctly that the failure of your latest withdrawal was due to an invalid cryptocurrency payment address? Have you proceeded with any further withdrawal attempts? If so, could you please attach a screenshot of your pending withdrawals?

Thank you for your patience and cooperation.

The withdrawals I tried to make were cancelled and I sent the screenshots. I have been asking for your help for a week but the problem is not the delay in withdrawing the money, the problem is that it does not let me withdraw the money with any withdrawal method.

Dear Fratimo97,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Fratimo97,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from MyStake Casino to join this conversation and assist in addressing the complaint.

Dear MyStake Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello Fratimo97,

The Crypto payment address you entered in the withdrawal form is not valid. Please correct it and then request a withdrawal.

Kind regards

Can you explain to me how to do it because I don't understand what it means if I have to enter my Postepay IBAN or my current home address?

Now I have another residence in another city different from the one I wrote at the beginning. Does this affect the withdrawal situation? If so, how do I change my residence at the casino?

Dear Fratimo97,

Thank you for your response.

Could you please provide us with the correct cryptocurrency wallet address to which you would like to withdraw your funds? It appears there may have been a misunderstanding, as a crypto wallet address and an IBAN are two entirely different things.

Additionally, could you please confirm whether you have previously made any deposits to the casino using cryptocurrency? This information will help us better understand the situation and assist you further.

We look forward to your response.

I have never made deposits with cryptocurrencies and I do not have a cryptocurrency address. I have only tried to withdraw with cryptocurrencies but I would like to withdraw with the traditional method with SEPA that I receive the money on the card tells me to verify the profile then the green tick appears to say that my profile is verified and it does not let me withdraw.

I tried the cryptocurrency method because no withdrawal method works for me. I would like to withdraw with the traditional method that the money arrives on my card.

Dear MyStake Casino Team,

Could you please assist the player with withdrawing the remaining funds via card or bank transfer?

We would appreciate it if you could advise on the available options and guide the player through the necessary steps to complete the withdrawal successfully.

We look forward to your response.